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Junior Project Manager

United States, New York, New YorkPatterson Flynn

Job description

Junior Project Manager – Patterson Flynn

F. Schumacher & Co., America’s leading name for manufacturing and distributing fabric, wall covering, floorcovering and furnishings is seeking an enthusiastic Sales Support Specialist for the Patterson Flynn Martin brand. This person will be responsible for supporting the sales team in selling high-end floorcoverings.


YOU WILL:

• Provide support for a team of sales people

• Enter information provided by sales people into our internal ordering system

• Understand the scope of the final sale – open ends, fabricated rug, wall to wall installations, etc.

• Manage and verify shipping information, mid-ship, deposit, and a full description for the client

• Process various custom orders with increased complexity

• Place orders with the mills directly

• Monitor all open orders for the assigned sales representative

• Track open orders to provide ETA for installation and delivery

• Negotiate and track with freight companies on the shipping of carpet orders

• Ensure all charges are accurate on sales orders and invoices

• Deliver the best possible customer service while enhancing the Patterson Flynn mission to offer the highest quality product and service standards in the luxury market

• Consistently seek to expand your working knowledge of interior design and current PFM collections

Job requirements

YOU HAVE/ARE:

 • Demonstrated passion for excellence in providing the best customer experience

• Excellent communication and interpersonal skills

• High level of ownership, accountability and initiative

• Knowledgeable and enthusiastic about the luxury interior design industry

• Proficiency in MS Office (including Excel, Outlook, and Word)

• Ability to handle multiple tasks and change direction based on business needs 

• Extremely detail oriented with strong organizational skills 

• Action oriented and enjoys working hard/smart

• Ability to evaluate and resolve discrepancies on pricing issues

• A team player, cooperative, a person who easily gains trust and supports peers

• Able to work well with others in a fast-paced environment 

• Excellent work ethic and professionalism 

• Carpet industry experience (preferred) 

• Minimum of 2 years’ experience in a customer service capacity



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